STANDARD SET OF FAIR AND REASONABLE CONDITIONS BETWEEN GLASGOW HANDYMAN SERVICES AND THEIR CUSTOMERS
a. The price quoted is strictly net and is based on current costs of equipment, materials and labour.
b. The Estimate will remain valid for 30 days from the date stated inserted at date of estimate and can be accepted
anytime during this duration of 30 days.
In the event of the estimate being accepted within such a period 30 days the contractor reserves the right to take account of any variations in the costs of equipment, materials or labour during this period and would inform of such of any variations prior to works commencing.
If however the quote is not accepted within this 30 day period the tender would therefore lapse and would need to be re-estimated.
c. The contractor may make in certain circumstances an extra charge in respect of any period of time during which he is unable to proceed with the work on account of delays which have arisen through no fault of his.
d. The estimate is based on the work being done during normal working hours of 08:30Hrs and 17:00Hrs.
e. Unless otherwise stated the estimate does not cover any work by other.
f. Any additional work or variation shall be charged on a time and materials basis or be subject to a separate estimate.
2. Terms of Payment
Prior to any job being carried out we may require a deposit of 25% of the total estimate cost, we may also require credit card details so as to guarantee payment. Please be advised some Credit card companies incur a charge for payment which is not covered by Glasgow Handyman Services.
Payment will be due on completion of the works, if an account is granted payment must be made within 5 days otherwise we shall apply a surcharge of £20.00 to the total invoice amount.
Should any payment made be stopped or cancelled we reserve the right to charge a minimum of £50 for administration, which will also apply to payment not honoured by the bank or building society etc.
Account related queries – These should be addressed to our Credit Controller by email, telephone or in writing. Please give full details of your account and/or job number along with full details of your query. The contact details are, firstname.lastname@example.org, Tel: 0141 390 1846, or in writing to our Head Office at 8 Wyndford Road, Glasgow, G20 8EP. On receipt of your account query or complaint we will endeavour to deal with it within 10 days, although in some instances it can take longer due to holidays or circumstances out with our control. In instances such as this we recommend that you make a payment to account as in most circumstances the full payment or a discounted payment will be due. By making such a payment you will reduce the likelihood of a surcharge or administration charges being applied. We would recommend that a payment to 90% of the value be paid.
Overdue payments shall be subject to interest at the rate of 8 per cent per annum on the sum outstanding in respect of residential property and at the rate specified in the Late Payment of Commercial Debts (Interest) Act 1998 in the case of commercial premises and in addition will be subject to an administration charge of £20.00 to the invoice.
The customer will be responsible for all legal costs incurred including tracing and Sheriff Officer’s fees, debt collection costs and all other vouched outlays incurred due to the debt.
Glasgow Handyman Services head office will determine to which jurisdiction court action will be taken.
Disputed accounts and account queries, if a query arises Glasgow Handyman Services may still request a payment to account until such times as the dispute has been resolved, if an over-payment has been made any sums due to the client will be made within 5 days. The sum requested by Glasgow Handyman Services will be at their discretion and will be fair and reasonable. Failing to comply with the aforementioned will result in late payment charges being added to the full sum outstanding.
Glasgow Handyman Services shall make every endeavour to carry out the work within the period stipulated or within a reasonable time but we shall not be held responsible for any delay, loss or damage arising out of any cause beyond his control.
Because of changes in design or modifications by the manufacturers or through lack of availability then Glasgow Handyman Services may not be able to supply the equipment originally specified. In such event he shall be regarded as satisfactorily completing the contract if he supplies with the agreement of the customer a satisfactorily and reasonable alternative item and the price adjusted accordingly.
4. Ownership of Materials
All materials, appliances and fitments and other goods shall remain the property of the contractor until all accounts have been settled in full.
Failure to pay may result in materials being removed.
The contractor will not be liable to any damage caused by the removal of said materials.
Glasgow Handyman Services shall be responsible for equipment, materials and labour supplied by them during the course of the work, but shall not be liable to replace the equipment already installed or re-do work already carried out by them which may have been destroyed, damaged or stolen in circumstances where they are not at fault.
6. General Guarantee
Glasgow Handyman Services guarantees that all goods and materials supplied by them if ordered by description and/or specification shall correspond to that description.
Glasgow Handyman Services guarantees that all materials supplied by them will be merchantable quality and reasonably fit for the particular purpose for which they are purchased.
Glasgow Handyman Services will make good defects due to bad workmanship and replace any defective materials or goods supplied provided that any defects are brought to the notice within twelve months of completion of the work. But this guarantee does not extend to: (a) Any loss or damage or indirect nor any work entailed due to the apparatus being put into operation by the customer or at this request before it is handed over for beneficial use (b) Any consequential loss or damage caused directly or indirectly by any articles or materials not manufactured by them except in case of negligence or breach of contract. (c) Our general guarantee does not cover for emergency calls unless the defect is causing damage.
If any items such as televisions, units, mirrors etc., come loose from the wall while under warranty and the cause to the item coming loose is found to be defective plaster work, misuse or similar Glasgow Handyman Services warranty will not apply and costs incurred will be charged out at normal rates.
7. General Conditions
Glasgow Handyman Services shall take ever care during the carrying out of the works but the estimate does not include renewing flooring or accidental redecoration subsequent on upon the proper execution of the work. In particular the customer shall remove or be responsible for all floor coverings including carpets and lino. Unless otherwise agreed Glasgow Handyman Services shall lift and relay softwood tongued and grooved flooring as necessary, if flooring requires to be replaced there will be an extra cost supplied for this. It is not always possible to avoid minor damage but Glasgow Handyman Services will make every effort to keep this to a minimum. Glasgow Handyman Services shall not be responsible for lifting and relaying hardwood flooring or panelling.
Glasgow Handyman Services will not be responsible for any damage to carpets, floor coverings etc., during any lifting or re-fitting.
When estimating/quoting for the work Glasgow Handyman Services will endeavour to provide a cost for the proposed works however will not be held responsible for any omissions, especially any as a result of work which were not visible at the time of the surveyors visit.